Booking Terms & Conditions, Cancellation and  Other Policies

Booking Terms

 

We ask that all reservations are confirmed by a deposit of 50% of the total booking value at the time the booking is made.

The balance of the booking will be taken the day before arrival.

Booking will ideally be made on line (see Booking tab on this website). But can also be made by email or on the phone.

Payment methods are by card, bank transfer or cash.

We recommend travel insurance to our guests in case of unforeseen circumstances.

Cancellation

For cancellations made more than 7 days before arrival, 50% of the total booking is due.

 

For cancellations made within 7 days of arrival, the full booking amount is due and will be taken via our online payment system.

Privacy

Knole B&B is solely focused on providing bed and breakfast guests a warm welcome and a relaxing and enjoyable stay in Sevenoaks.

The Collection of Personal Information

Personal information from you, such as your name, email address or telephone number which is provided via our contact forms is treated as confidential information retained solely for the purpose of managing guest bookings. Your email address will never be sold to 3rd parties or spammed.

If guests access the Knole B&B wifi this is via a dedicated network and guest data will never be gathered or retained from this source.

Links to Other Websites

This privacy notice does not cover the links within this site to other websites or external booking suites. Any questions about how such other sites or booking suites use your information, need to be addressed via the individual sites' privacy statements.

Access to your Personal Information

You are entitled to access the personal information that Knole B&B holds. Please email your request to swhitnall@gmail.com

Collecting Domain Information

Knole B&B also collects domain information (eg IP address and referring URL's) as part of its analysis of the use of its site. This data enables us to become more familiar with how people visit our site, how often they visit and what parts of the site they visit most often. This information is collected automatically and requires no action on your part.

 

Disclosure to Third Parties

 

Knole B&B does not pass on or sell email addresses or any other information to 3rd parties.

 

Use of Cookies

Some pages on this site use "cookies", which are small files that the site places on your hard drive for identification purposes. These files may be used for site registration and customisation the next time you visit us, and to make navigating the website more user-friendly.

A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. You should note that cookies cannot read data off your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. By not accepting cookies, some pages may not fully function and you may find it harder to access certain information on this site.

 

 

Review of this Policy 

Our privacy policy will be renewed annually to ensure it conforms to current legislation and industry best practice.